Terms of service

Last Updated: 10/10/2025

Welcome to lifx.com, owned and operated by LIFX, a brand of Feit Electric Company, Inc. (“LIFX,” “we,” “our,” or “us”).

These Terms of Service (“Terms”) govern your access to and use of lifx.com, our mobile applications, and our connected smart lighting products and services (collectively, the “Services”).

By using our website or creating a LIFX account, you agree to these Terms. If you do not agree, you may not use our Services.

1. Eligibility

You must be at least 18 years old (or the age of majority in your state of residence) to make a purchase or create an account on lifx.com. By using our Services, you represent that you meet this requirement and have the legal capacity to enter into this agreement.

2. Your LIFX Account

To access certain features of our Services (such as managing devices, orders, and preferences), you may be required to create a LIFX account. You are responsible for:

  • Maintaining the confidentiality of your username, password, and security questions.
  • Restricting access to your account and devices.
  • Ensuring that all account information is accurate and current.

You agree to notify us immediately of any unauthorized use of your account. LIFX is not responsible for any loss or damage arising from your failure to safeguard login credentials.

3. Purchases and Payments

Purchases made on lifx.com are processed through Shopify and its authorized payment processors. By placing an order, you agree to provide accurate payment and billing information.

LIFX reserves the right to:

  • Refuse or cancel orders suspected of fraud or unauthorized activity.
  • Correct pricing errors or inaccuracies.
  • Limit or cancel quantities purchased per person or household.

All prices are shown in U.S. dollars and are subject to change without notice.

4. Shipping and Delivery

Orders are fulfilled through our logistics and shipping partners. Shipping costs and delivery times are provided during checkout. Risk of loss and title for products pass to you upon delivery to the carrier.

For details, please refer to our Shipping & Return Policy.

5. Returns and Refunds

Returns and refunds are subject to the terms of our Shipping & Return Policy, which forms part of these Terms by reference. Please review that policy for information on eligibility, process, and timelines.

6. Product Warranty

LIFX products are covered under our Warranty Policy, which outlines the scope and limitations of coverage. To make a warranty claim, please follow the procedures described in that policy.

7. Connected Services and App Functionality

Some LIFX products and features require an internet connection and use of the LIFX mobile app or web services. By using these connected features, you agree that:

  • You will maintain a stable internet connection and compatible device.
  • Some features may require firmware or software updates.
  • Service performance may vary depending on network conditions.
  • Data collected through app use is governed by our Privacy Policy.

LIFX may update or modify app features at any time to improve performance, add functionality, or maintain security.

8. User Content and Conduct

You may post reviews, comments, or other content (“User Content”) where enabled. You agree that your User Content will not:

  • Contain unlawful, abusive, or misleading material.
  • Infringe the intellectual property or privacy rights of others.
  • Contain software viruses or malicious code.

By submitting User Content, you grant LIFX a non-exclusive, worldwide, royalty-free license to use, reproduce, and display that content in connection with our Services and marketing. LIFX reserves the right to moderate, edit, or remove User Content at our discretion.

9. Intellectual Property

All content on lifx.com — including text, graphics, logos, product images, software, and trademarks — is the property of LIFX, a brand of Feit Electric Company, Inc., or its licensors, and is protected by U.S. and international copyright and trademark laws. You may not copy, reproduce, distribute, or create derivative works without our express written permission.

10. Third-Party Services

Our Services may contain links or integrations with third-party sites and tools (e.g., voice assistants, smart home platforms, or payment gateways). Your use of these third-party services is governed by their own terms and privacy policies, and LIFX is not responsible for their actions or content.

11. Limitation of Liability

To the fullest extent permitted by law, LIFX and its affiliates are not liable for:

  • Any indirect, incidental, special, or consequential damages.
  • Loss of data, revenue, or profits.
  • Damages resulting from your use or inability to use our Services, even if advised of the possibility of such damages.

In no event shall LIFX’s total liability exceed the amount you paid for the product or service giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless LIFX, its affiliates, and employees from any claims, damages, losses, or expenses arising out of your breach of these Terms or misuse of our Services.

13. Dispute Resolution and Governing Law

These Terms and any related disputes are governed by the laws of the State of California, without regard to its conflict-of-law principles. Any dispute or claim shall be resolved exclusively in the state or federal courts located in Los Angeles County, California, and you consent to their jurisdiction.

14. Termination

LIFX reserves the right to suspend or terminate your account and access to our Services if we believe you have violated these Terms or engaged in fraudulent, abusive, or unlawful behavior.

15. Changes to These Terms

We may update these Terms from time to time. Updates will be posted on lifx.com/terms with the “Last Updated” date revised accordingly. Your continued use of our Services constitutes acceptance of the updated Terms.

16. Contact Us

If you have questions or concerns about these Terms, contact us at:

LIFX Customer Support
Email: support@lifx.com
Address: 4901 Gregg Road, Pico Rivera, CA 90660-2108