If you have questions about your LIFX order, please fill in the form below which will create a ticket with all the required information for us to assist you. 



Here at LIFX we want your online experience with us to be as seamless as possible, that’s why we offer shipping to a wide range of countries. Please read the following information carefully to ensure that you are fully aware of the shipping constraints within your region.

Please note we are currently in the process of bringing smoother and faster shipping to Europe. Orders are currently shipped via DHL duty paid from the Netherlands.


JUMP TO: Order Processing Shipping Fees Delivery Times Tax and Duties Order Tracking Carrier Availability

Order processing

We aim to process all orders within 24 hours of them being placed. From there they are passed onto our distribution centers for packing and shipping, over orders are generally shipped within 2 business days of being placed. Please note, that these time frames are dependant on the time the order was placed and can fluctuate during peak sales periods and holidays.


Shipping fees

We offer free shipping within the United States, Hong Kong, China and Canada. All other countries are subject to a $20 USD flat rate (no minimum spend).

Please note that fittings are country specific, please ensure you select the best fitting for your region. Not sure? No problem, we’ve got you covered here.


Delivery times

Delivery times can vary depending on your region, the below table summarizes estimates for popular destinations:



Standard Carrier




USPS or UPS Ground


  • California

1-2 business days

UPS Ground


  • West coast

2-5 business days

UPS Ground


  • East coast

4-5 business days

UPS Ground



5-10 business days



EU Members

2-5 business days 




8-10 business days

Hong Kong Post

Hong Kong


5-10 business days

Hong Kong Post or DHL

Hong Kong

The Middle East

10-15 business days

Hong Kong Post or DHL

Hong Kong

Shipping times may vary due to seasonal volume, weather, and, for customs/duty processing for international deliveries.


Tax and duties

Orders being shipped outside of the US, AU, EU & HK may be subject to tax & duty charges when entering the destination country. Please note that LIFX has no control over the amount of these charges, as customs policies can vary widely. These charges must be paid by the recipient of the parcel. For further information on charges in your local area, we would recommend contacting your local customs office.


Order tracking

Once your order has been dispatched, you will receive an email containing your tracking information, which you can use to track your order online here.

Please allow for 48 hours for the courier website to update with any information.


Carrier availability

Currently our shipping partners do not support shipping to all countries. If your country is not listed below, we recommend you try our parters at Amazon.

Supported ship to countries (Free): 

Supported ship to countries ($20):