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If you have questions about your LIFX order, please fill in the form by clicking on the Order problems button below. If you need assistance with a LIFX product or submitting a warranty claim, please head on over to Express Support.



Please read the following information carefully to ensure that you are fully aware of the shipping constraints within your region.


Shipping times November and December period

We are experiencing a very high volume of orders at the moment, which may mean there are some delays processing and shipping your order.


Order processing

We aim to process all orders within 24 hours of them being placed. From there they are passed onto our distribution centers and are generally shipped within 2 business days. Please note, that these time frames are dependant on the time the order was placed and can fluctuate during peak sales periods and holidays.


Shipping fees

We offer free shipping within the United States, Hong Kong, China and Canada. All other countries are subject to a $20 USD flat rate (no minimum spend). Please note that fittings are country specific, please ensure you select the best fitting for your region. Not sure? No problem, we’ve got you covered here.


Delivery times

Delivery times can vary depending on your region, the below table summarizes estimates for popular destinations.

Replacement units are shipped with the lowest service level from each warehouse.



Standard Carrier




USPS or UPS Ground


  • California

1-2 business days

UPS Ground


  • West coast

2-5 business days

UPS Ground


  • East coast

4-5 business days

UPS Ground


Canada/United States

5-10 business days



Non-EU Member Countries

8-10 business days

Hong Kong Post

Hong Kong


5-10 business days

Hong Kong Post or DHL

Hong Kong

The Middle East

10-15 business days

Hong Kong Post or DHL

Hong Kong

Shipping times may vary due to seasonal volume, weather, and, for customs/duty processing for international deliveries.


Tax and duties

Orders being shipped outside of the United States, Australia & Hong Kong may be subject to tax & duty charges when entering the destination country. Please note that LIFX has no control over the amount of these charges, as customs policies can vary widely. These charges must be paid by the recipient of the parcel. For further information on charges in your local area, we would recommend contacting your local customs office.


Order tracking

Once your order has been dispatched, you will receive an email containing your tracking information. Please allow for 48 hours for tracking to update with any information.

Track your order.


Carrier availability

Currently, our shipping partners do not support shipping to all countries. If your country is not listed below, we recommend you try our partners at Amazon or a LIFX store in your region. Australia & New ZealandMember States of EU or China.

Supported ship to countries (Free): 

    • Canada
    • China
    • Hong Kong
    • United States

Supported ship to countries ($20 Flat Rate Shipping):

    • Albania
    • Andorra
    • Argentina
    • Brazil
    • Brunei
    • New Caledonia
    • Chile
    • Colombia
    • Fiji
    • Iceland
    • India
    • Isle Of Man, The
    • Israel
    • Japan
    • Jordan
    • Kuwait
    • Liechtenstein
    • Macao
    • Macedonia, Republic Of
    • Malaysia
    • Maldives
    • Mexico
    • Moldova
    • Republic of, Monaco
    • Montenegro
    • Norway
    • Oman
    • Pakistan
    • Philippines
    • Qatar
    • Russia
    • Saudi Arabia
    • Serbia
    • Singapore
    • Sri Lanka
    • Switzerland
    • Taiwan
    • Thailand
    • The United Arab Emirates
    • San Marino