Coronavirus COVID-19 update for our customers

Due to the global impact of the coronavirus, there are currently unavoidable impacts to our production schedule as well as restrictions on services being fulfilled by designated postal organisations in some countries. In addition, as LIFX is committed to the health and wellbeing of our staff, and our extended business relationships we are implementing remote work policies, and advocating social distancing with our staff wherever possible.  

We are committed to continuing delivery throughout our network but we realistically anticipate that the coronavirus will cause delays on the following:

  • Customer and technical support
  • Online order and warranty/returns fulfilment
  • Stock availability
  • Warranty replacements and refunds

We are committed to continuing delivery throughout our network and if we experience any specific disruptions resulting from Coronavirus, we will keep customers updated here.

Please take care of yourself and those around you. 

The LIFX team


Service updates:

Service Impact of COVID-19 Containment Measures (as of March 12, 2020) 

In response to the outbreak in Italy, governments in Italy and Saudi Arabia have extended restrictions and limited carrier activities into and out of impacted regions. Existing containment measures in Italy continue to impact service throughout Italy. A number of airlines have suspended flights to and / or from Italy. The Saudi Arabian government now prohibits the arrival of flights originating in or passing through airports in the following countries:

  • Bahrain
  • Egypt
  • Emirates
  • Iraq
  • Italy
  • Korea
  • Kuwait
  • Lebanon
  • Syria