Here at LIFX we want you to be 100% happy with your purchase, that’s why we offer an extensive returns & exchange policy. Please read the following information carefully to ensure that you are fully aware of the restrictions within this policy and our obligations to you:
Change of mind returns
If you are not 100% satisfied with the product purchased directly from the LIFX website, the LIFX returns policy allows you return the item/s back to us for a refund for the price paid, or exchange for an item of the same value provided the following terms are met:
- You return the item within 60 days of the original shipment date
- You provide the original order ID and email address
- The item is still in original condition, meaning it is undamaged and in complete original packaging
If these conditions are met, LIFX will arrange an exchange or refund for the price paid for the product. Shipping and handling charges and taxes paid (e.g. state, customs, VAT) are not refundable. The customer is responsible for and must prepay all shipping charges, and shall assume all risk of loss or damage to the product while in transit. LIFX reserves the right to not offer an exchange or refund if the above-mentioned terms are not met.
To arrange an exchange or refund please contact firstname.lastname@example.org with the following information:
- Order ID
- Original email address used when placing the order
- Reason for return (e.g. change of mind)
- Model number of bulb
- Specify if you are interested in an exchange or refund
- Confirmation all goods are in original condition
2-year limited hardware warranty
In the rare case that your LIFX bulb is not performing as expected, LIFX offers a 2-year limited hardware warranty. For more information regarding this warranty, please refer to the booklet included with your LIFX light bulb.
If you are interested in claiming a bulb under this warranty, first of all we are sorry to hear your experience hasn’t been as expected. Please email the following information to email@example.com so we can look into this for you:
- Shipping Address
- Email (for shipping notification)
- Phone (required by our shipping partner)
- Model Number of bulb (i.e. BUL-11-A21B22-G)
- Serial number of bulb. (serial is printed on the bulb above the socket connector).
- Retailer or website where bulb was purchased.