FAQ - original

How do I control a LIFX smart bulb?

LIFX bulbs are controlled via the LIFX app. This can be downloaded on both app stores: Apple App Store / Google Play

How can I pay?   

We accept payment via Paypal, Visa, Mastercard, Amex, Discover, JCB and Diners Club.

What if I change my mind? 

We have a 30 day returns policy, you can read more information on this here.

Can someone take control of my lights? 

Security is extremely important to us and we are utilizing the latest encryption to ensure your bulbs are secure from unwanted users. Each light is ultimately as secure as the security of your home network - meaning only people you’ve given WiFi access to will have the capacity to control your lights. Always ensure your network is password secured and that you are careful who you give access to.

Can I control my lights from multiple devices?

Yes! Just download the app to each device and you’re good to go. To have full access, you will need to use the same LIFX Cloud account on each device.

How do I connect my bulbs to my home WiFi?

Every LIFX bulb has a Wi-Fi chip onboard, and can talk wirelessly to your router, iOS and Android devices. 

Is there a warranty?

LIFX bulbs come with a two year warranty against defects in materials and workmanship under normal use. The two year warranty period is from the date of retail purchase by the original purchaser. If a defect arises and a valid claim is received by LIFX within the warranty period, LIFX will either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) exchange the Product with a new or refurbished Product.

Are the bulbs suitable for outdoor use?

No. The bulbs have been developed for indoor purposes.

What are the specifications for each type of LIFX bulb?  

White 800 Info Sheet The Original Info Sheet Color 650 Info Sheet

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