If you are not satisfied with your LIFX bulb purchased directly from the LIFX website (the "Product"), LIFX’s return policy allows you to return the Products purchased by you directly from the LIFX website by contacting firstname.lastname@example.org the 60 day period following date of shipment by LIFX. If the item is returned undamaged, in its original condition, and in the original packaging in accordance with this policy, we will exchange it or offer a refund of the purchase price paid, which refund will be made by crediting the account used to make the original purchase. The Product must be received by LIFX within 10-15 days after issuance of the RFR.
All Products must be packed in the original packaging including any accessories, manuals, documentation, and registration that shipped with the Product. The RFR number must be included with the returned Product.
Shipping and handling charges, gift wrap fees, and taxes paid (e.g., state, customs, VAT) are not refundable. You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to the Product while in transit to LIFX. If you return Product to LIFX (a) without a RFR from LIFX, (b) beyond the 10-15 day RFR issuance period, or (c) without proper packaging, LIFX retains the right to either refuse delivery of such return or charge you a restocking fee. The time to credit your account may vary, depending on processing time. Please allow a minimum of 2 weeks for LIFX to credit the account used to make the original purchase.